Product: RadioMail
Environment:
User is unable to change passwords and is experiencing conflicts with Winlink Express.
Issue:
User cannot recall their password and is encountering a ‘Wrong password’ error when logging in. They need assistance with changing passwords and clarifying if the password needs to match Winlink Express.
Category: Account Management
Steps tried:
- User attempted to log in but received a ‘Wrong password’ error.
- User is unsure how to change their password.
Notes:
User has not been able to change passwords and is confused about the relationship between RadioMail and Winlink Express passwords.